Warranty Policy

Order Huge Warranty

If you require assistance relating to any service or product purchased on the OrderHuge System web site please contact our Customer Support team.

Customer satisfaction is of the utmost importance to the OrderHuge team. Should you be dissatisfied with the products you have purchased, we will happily organise a refund or an exchange for you, so long as the products are returned to us in a saleable condition. Extensively damaged packaging and or missing parts (i.e Manuals, cables) upon return will incur a restocking fee. This fee will be deducted from the original transaction when items are returned for a refund or exchange.

Please note, however, the following items are excluded from the above:

  • CDs, DVDs and Videos
  • Downloaded software and Ebooks
  • All food items and other perishable goods
  • All health products, supplements, creams or other
  • Underwear and intimate apparel - including Compression Garments
  • Cosmetics (including hair products)
  • Headsets and earpieces

Please do not open the packaging of any articles sent incorrectly as it needs to be returned to us in its original condition. Please notify us of any mistakes or damages within forty-eight hours in order that the problems can be remedied at the earliest convenience.

If you return goods via Australia Post please ensure you retain the appropriate proof of shipment as an item lost in transit to us will be deemed as unreturned. Please also ensure goods are adequately packaged to avoid damage during return transit.

Except where required by law, all returned goods must be:

  1. Unused and in original condition
  2. All undamaged original packaging must be included when returning a product including instruction manuals, warranty cards and certificates, accessory cables and power adapters
  3. Returned within 30 days of original receipt of goods
  4. In a condition suitable for resale
  5. If we have agreed to exchange your purchase, please include the name, product code and cost of the new product we are supplying.
    If there is a price differential between the products please provide information on your preferred methods of refund or charge
  6. We recommend that you insure your returned items for the full amount and/or select a trackable shipping method. OrderHuge can not be held responsible for returns lost in transit.

Products purchased in conjunction with the OrderHuge promotion, and subsequently delivered including a Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased. Should the original item be returned without the Free Gift, the value of the gift will be charged to the purchaser via the original payment method.

Variance in Packaging

Packaging may be updated from time to time and may not resemble the photographs or images seen on the web site.


You may cancel all or part of your order, as long as you contact us before dispatch of the items ordered. Dispatch is typically 24 to 48 hours.

Goods Damaged or Faulty on Delivery

Any faulty or damaged stock received within 30 days will be replaced at no charge. Any orders received incorrectly through the fault of the Order Huge System will be replaced at no additional charge to the customer or a full refund of the initial charge.

Order Huge will pay for postage or send you a free return label if you've received an incorrect or damaged product.
To make sure that our customers buy products from us with a free mind. We offer 30 days return/exchange on all of our products(if it's faulty or damaged)

If you've any questions related to our products, please feel free to contact us before placing an order. Our dedicated team is always there for you 7 days a week.
You may cancel your order before your order is shipped by contacting us direct. We do not accept order cancellations via email or when an order has been shipped.

Packaging and Shipping Guidelines

Customer must ship all Warranty returns in careful compliance with the Packaging and Shipping Guidelines. Failure to do so may void the Product's warranty. OrderHuge advises the customer to keep the original box and packing materials for storing or shipping. For a Warranty claim, the customer must return only the Product. Prior to shipment, the customer must remove and retain all "add-on" items, (i.e. adapters, cables, manuals, etc.). OrderHuge does not accept responsibility for these items and they will not be returned with the repaired or replacement Product.

All products should be returned to OrderHuge in the original shipping container or a suitable box with sufficient protective wrapping. Please make sure that if any part of the product sticks out from the main unit that it is well protected.

OrderHuge is not responsible for product lost during shipment. All products being returned for Warranty repair or replacement must be sent freight prepaid. Each box must reference the following information: Customer/Contact Name · Return Address · Phone Number. Shipments not properly identified will not be processed. OrderHuge may revise these guidelines from time to time.

Gift Vouchers / Gift Certificates

Any OrderHuge Special Voucher or offer must be redeemed at the time of ordering. Once an order has been submitted and paid for by means other than a voucher, OrderHuge can not retrospectively redeem a Special Voucher against that transaction.

All Gift Vouchers / Gift Certificates are issued with an expiry date as indicated on the voucher itself. Once that Gift Voucher / Gift Certificate has expired, we are unable to extend the expiry date under any circumstances. It is the Gift Voucher / Gift Certificate holder's responsibility to ensure it is redeemed before the expiry date.

When using a Special Voucher the entire balance of the Voucher must be used at once. You can not carry the remainder of a voucher value over to another transaction. You may only use one OrderHuge (OrderHuge Pty Ltd) Special Voucher per purchase.

Special Promotions and Competitions

Other Terms and Conditions not stated here but applicable to the OrderHuge promotion or competition, are deemed to be incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the Terms & Conditions here. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions here, the other Terms and Conditions shall prevail.

Global Delivery

We can ship to virtually any address in the world. Some international destinations prohibit the transportation of certain items. We reserve the right to refuse any transaction, domestic or international, for any reason. We will notify you of our choice not to proceed with the transaction and refund any credit card or any other payment.

Destination Legal Requirements

The Seller shall be responsible for complying with any legislation or regulation governing the importation of the goods into the country of destination and for the payment of any duties. The company takes no responsibility for confirming the importation requirements and regulations of the country of destination. All products are shipped at the risk of the purchaser and at the agreement of holding the vendor reserved towards any legal action which might be brought against the purchaser if not acting in accordance with the regulations and importation laws applied by the government of the destination country. In the event, the requested products are detained and confiscated by foreign customs the loss lies completely with the purchaser.


When you enter into a transaction via the OrderHuge website to purchase services supplied directly by a third party, OrderHuge is not responsible for the provision of those services or for any misunderstanding between you and the supplier.

In all arrangements involving the direct provision of services by third parties, OrderHuge accepts no liability of any kind in connection with or arising from such an arrangement.

Release and Indemnity

You agree to waive any and all claims that you now have or may have in the future against OrderHuge which relate to or are incidental to any transaction.

You agree to indemnify and hold OrderHuge harmless from and against any and all claims, loss or expense that may be incurred by OrderHuge which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold OrderHuge harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or another right of any person or entity.

Customer Support Team

Please contact our Customer Support Team using our Online Form